Obtaining help
Looking for help? Please refer to the FAQ available on our website
https://paiement.systempay.fr/doc/fr-FR/faq/sitemap.html
If you have any technical questions or need assistance, our tech support is available
from Monday to Friday from 9 a.m. to 6 p.m.
by phone at: |
![]() for the clients of Banque Populaire |
||
by phone at: |
![]() for the clients of Caisse d’Epargne |
||
by e-mail: | supportvad@lyra-network.com | ||
and via your Merchant Back Office, Help > Contact support |
To facilitate the processing of your demands, you will be asked to communicate your shop ID (an 8-digit number) .
This information is available in the “registration of your shop” e-mail or in the Merchant Back Office (Settings > Shop > Configuration).