Obtaining help

Looking for help? Please refer to the FAQ available on our website


If you have any technical questions or need assistance, our tech support is available

from Monday to Friday from 9 a.m. to 6 p.m.


by phone at:

for the clients of Banque Populaire


by phone at:

for the clients of Caisse d’Epargne


  by e-mail: supportvad@lyra-network.com  

  and via your Merchant Back Office, Help > Contact support  

To facilitate the processing of your demands, you will be asked to communicate your shop ID (an 8-digit number) .

This information is available in the “registration of your shop” e-mail or in the Merchant Back Office (Settings > Shop > Configuration).