Actions available for a pending payment order

The available operations for a pending payment order (the payment has not yet occurred) are:

  • Display order details

    The details of a payment order are divided into 2 tabs. They present respectively: the general information and a reminder of the message sent to the buyer.

  • Display the sent message

    Display a preview of the message sent to the buyer.

  • Change and resend the order

    Allows to modify the initial payment order and resend it to the buyer.

    The updated payment order will be resent by clicking the Send button.

  • Resend the order

    Allows to resend the initially created payment order to the buyer.

    Operation available only for a payment order by e-mail.

  • Change the validity date of the order

    Allows to modify the expiry date of the payment order.

    The payment order validity period proposed by default when modifying the order can be configured via the Merchant Back Office (Settings > Shop > Configuration menu).

    Warning: the payment order is not automatically reissued. However, the buyer can perform the payment again from the existing order that was identified as expired.

  • Cancel the order

    A payment order can be canceled until the buyer has not accepted it and its status is In progress.

    Once the order is canceled, its status changes from In progress to Canceled.

    Once the order is canceled, the buyer can no longer proceed to the payment, a message will appear indicating that the order is expired.

  • Reactivate the order

    The merchant can re-activate a canceled order as long as its expiry date has not been reached.

    Once the order is re-activated, its status changes from Canceled to In progress.

  • Create from the selected order

    Allows to create a new order based on this order. All the initial order data is included, except the reference.