Obtaining help

Looking for help? Please refer to the FAQ available on our website

https://paiement.systempay.fr/doc/fr-FR/faq/sitemap.html

If you have any technical questions or need assistance, our tech support is available

from Monday to Friday from 9 a.m. to 6 p.m.

 

by phone at:

for the clients of Banque Populaire

 
       
 

by phone at:

for the clients of Caisse d’Epargne

 
 

   
  by e-mail: supportvad@lyra-network.com  
 

   
  and via your Merchant Back Office, Help > Contact support  

To facilitate the processing of your demands, you will be asked to communicate your shop ID (an 8-digit number) .

This information is available in the “registration of your shop” e-mail or in the Merchant Back Office (Settings > Shop > Configuration).