Reissuing a report
- In the Settings > Shop > Reports menu of your Merchant Back Office:
- Open the tab of the desired report.
- In Regeneration of a report, click on Date of the report to be regenerated.
- Select the desired regeneration date.
Warning: The reports of the day cannot be edited. Only the reports from the previous day or earlier are available.
- Click on the Regenerate report button.
A dialog box appears asking you to confirm report regeneration on the selected date.
- Click Yes if you wish to confirm.
A confirmation message appears to validate your request.
- Click Yes if you wish to confirm.
The report will be sent to the e-mail address specified in the General Settings section of the report configuration.
When you ask to regenerate a report, you cannot receive the file on the SFTP server.
Notes:
- During the re-edition, the system regenerates the report. As this operation can take several minutes, there is a 5-minute delay between 2 regeneration requests.
- TEST reports are not resent when they are empty.
- Chargeback reconciliation reports cannot be regenerated manually.