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    Back office

    • Advanced customization user guide
    • Transactions management
    • Notification rules - User Guide
    • Payment orders
    • Description of reporting
    • Dashboard management
    • Integration of your logo - User Guide
    • User Management
    • Risk assessment
    • MOTO payment
    • Token and recurring payment management
    • Data collection form

    Transaction management

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    • Signing in to Merchant Back Office
    • Shop settings
      • Configuring the shop name
      • Configuring the shop URL
      • Changing the e-mail address of the shop administrator
      • Configuring the default capture delay
      • Configuring the default validation mode
      • Configuring the additional number of attempts
      • Configuring the display of the counter value currency
    • Transaction lifecycle
      • Automatic validation mode
        • The life cycle of an immediate payment transaction
        • The life cycle of a deferred payment transaction
        • The life cycle of an installment payment transaction
      • Manual validation mode
        • The life cycle of an immediate payment transaction
        • The life cycle of a deferred payment transaction
        • The life cycle of an installment payment transaction
      • The “Anticipated authorizations” service
      • Authorization request validity period
    • Reconciling transactions and chargebacks
      • The “Visual reconciliation” service
      • The “Visual chargeback reconciliation” service
      • The “Reconciliation reports” service
      • The “Chargeback reconciliation report” service
    • Viewing the dashboard
    • Viewing transactions
      • Customizing the display of the transaction table
      • Exporting transactions in progress
      • Exporting captures
      • Exporting captured transactions
    • Searching for a transaction in progress
    • Searching for a captured transaction
    • Viewing transaction details
      • Viewing payment characteristics
      • Viewing payment attempt details
      • Viewing installment payment details
      • Viewing cascading payment details
      • Viewing the 3D Secure authentication result
        • Transaction with successful 3D Secure authentication
        • Transaction with failed 3D Secure authentication
        • Transaction with a technical error during the authentication
        • Payment session expiration
      • Viewing the American Express Safekey authentication result
      • Viewing the Paylib authentication result
      • Viewing buyer details
      • Viewing shipping details
      • Viewing shopping cart details
      • Viewing extra details
      • Viewing completed transaction controls
      • Viewing the advanced risk assessment result
      • Viewing transaction history
    • Performing an operation with your transactions
    • Validating a transaction
    • Canceling one or several transactions
    • Modifying a transaction
    • Duplicating a transaction
    • Refunding a transaction
    • Manual reconciliation
    • Editing the order reference
    • Creating a token using a transaction
    • Downloading the payment receipt
    • Sending a payment order from a declined transaction
    • Manually resending a notification
      • Resending the end of payment notification (IPN)
      • Resending the payment confirmation e-mail to the merchant
      • Resending the payment confirmation e-mail to the buyer

    Automatic validation mode

    • The life cycle of an immediate payment transaction
    • The life cycle of a deferred payment transaction
    • The life cycle of an installment payment transaction
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