Obtaining help

Looking for help? Check our FAQ on our website


If you have any technical questions or need assistance, our tech support is available

from Monday to Friday from 9 AM to 6 PM


by phone at:

for the clients of Banque Populaire


by phone at:

for the clients of Caisse d'Epargne


  by e-mail : supportvad@lyra-network.com  

  and via your Merchant Back Office, menu Help > Contact support  

To facilitate the processing of your demands, you will be asked to communicate your shop ID (an 8-digit number) .

This information is available in the "registration of your shop" e-mail or in the Merchant Back Office (Settings > Shop > Configuration).