Transaction management

• Video tutorial
• Signing in to Merchant Back Office
• Viewing the dashboard
• Viewing transactions
• Customizing the display of the transaction table
• Searching for a transaction in progress
• Searching for a captured transaction
• Viewing transaction details
  • Viewing payment characteristics
  • Viewing installment payment details
  • Viewing cascading payment details
  • Viewing the 3D Secure authentication result
    • Transaction with successful strong authentication
    • Transaction with successful frictionless authentication
    • Transaction with failed 3D Secure authentication
    • Transaction with a technical error during the authentication
    • Payment session expiration
  • Viewing the American Express SafeKey authentication result
  • Viewing buyer details
  • Viewing sub-merchant details
  • Viewing shipping details
  • Viewing shopping cart details
  • Viewing extra details
  • Viewing completed transaction controls
  • Viewing transaction history
• Performing an operation with your transactions
  • Validating a transaction
  • Canceling one or several transactions
  • Modifying a transaction
  • Duplicating a transaction
  • Refunding a transaction
  • Manual reconciliation
  • Editing the order reference
  • Creating a token using a transaction
  • Downloading the payment receipt
  • Sending a payment order from a declined transaction
• Manually resending a notification
  • Resending the end of payment notification (IPN)
  • Resending the payment confirmation e-mail to the merchant
  • Resending the payment confirmation e-mail to the buyer
• Reconciling transactions and chargebacks
  • The “Visual reconciliation” service
  • The “Visual chargeback reconciliation” service
  • The “Reconciliation reports” service
  • The “Chargeback reconciliation report” service
• Transaction retention period
• Transaction lifecycle
  • Immediate payment
    • Automatic validation
    • Manual validation
  • Deferred payment
    • Automatic validation
    • Manual validation
  • Payment in installments
    • Automatic validation
    • Manual validation
  • The “Anticipated authorizations” service
  • Authorization request validity period
• Obtaining help