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error 10004 - Error 10004 - SHIPMENT_SINGLE_AUTHORISATION_NOT_ALLOWED

In PRODUCTION mode, if your buyer gets an error message such as:

An error occurred during the payment request, please make sure that the posted parameters match the ones specified in the documentation.

It becomes impossible to make the payment and the transaction is definitively lost.

You will receive an e-mail notification containing the form that the gateway was unable to process and the value of the invalid field.

We invite you to check the following reason to resolve the issue:

You are making a payment upon delivery, but your offer does not allow this.

You have requested the creation of a payment upon delivery with multiple authorization, but your offer does not allow it.

Activation of this feature is subject to prior approval by BPCE Payment Services. Please get in touch with your customer advisor.

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