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    FAQ

    • How to connect to my Merchant Back Office for the first time?
    • How to reset my password?
    • Where to find my first connection code?
    • How to switch my shop to PRODUCTION mode?
    • How to recover a lost sale after a declined payment ?
    • How does an electronic meal voucher card work?
    • How to transmit the amount of eligible products payable by electronic meal vouchers?
    • I switched my site to HTTPS, what should I do in Systempay?
    • I am changing my web hosting provider, what should I do in Systempay?
    • How to configure Google Analytics?
    • 3D Secure
      • What is 3D Secure?
      • How does 3D Secure work?
      • 3D Secure v1: what are the limitations of the current version?
      • 3D Secure v2: is it systematically required during purchases?
      • 3D Secure v2: are all payment transactions concerned?
      • 3D Secure v2: what are its advantages and possibilities?
      • How does 3D Secure v2 work until its full deployment?
      • When will 3D Secure v1 be discontinued?
    • SFTP server
      • Connecting to the SFTP server
      • Payment by token files
        • Processing directories
        • Frequency of processing and availability
        • Filename examples
      • Expiring card files
        • Processing directories
        • Frequency of processing and availability
        • Filename examples
      • FPS (File Payment Service) files
        • Processing directories
        • Frequency of processing and availability
        • Filename examples
      • File retention period
    • Your question is not in this FAQ ?

    3D Secure

    • What is 3D Secure?
    • How does 3D Secure work?
    • 3D Secure v1: what are the limitations of the current version?
    • 3D Secure v2: is it systematically required during purchases?
    • 3D Secure v2: are all payment transactions concerned?
    • 3D Secure v2: what are its advantages and possibilities?
    • How does 3D Secure v2 work until its full deployment?
    • When will 3D Secure v1 be discontinued?
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