Ho to make a full or partial refund via OpenMage?

The payment module also allows to partially or fully refund an order.

Orders paid by a gift card or in installments must be refunded directly via the Systempay Back Office.

Orders paid in installments must be refunded directly via the Systempay Back Office.

Prerequisites:

  • This functionality requires a subscription to the Systempay offer including the use of Web Services.
  • The REST API keys must imperatively be configured via the module configuration (General configuration > REST API keys).

Making a refund:

  1. Sign into the OpenMage Back Office.
  2. Go to the Sales > Invoices menu.
  3. Search for the order to refund and click View.
  4. Then click the Refund button.
  5. Enter the number of items as well as the amount to refund, then click Refund.
  6. WARNING: If you click Refund Offline, the refund will not be taken into account by the Systempay. You will then have to perform the refund manually via the Systempay Back Office.