How to perform a refund from Prestashop Back Office?
WARNING: Your shop must have the REST Web Services option activated to be allowed to perform a refund from your CMS.
Before performing a refund, make sure you have properly configured the REST API keys section in the General Configuration menu of the payment module.
To perform a refund operation from your CMS Back Office:
- Go to the Order Settings > Order Settings menu of the Prestashop Back Office.
- Select the order that you would like to refund.
Performing a partial refund:
- Click Partial refund.
- Select the amount to be refunded.
- Click Partial refund.
Performing a total refund:
- Go to the ORDER section.
- Modify the order status with the help of the dropdown list.
- Select the Refunded status.
- Click Update status.