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    FAQ

    • Merchant Back Office
      • How do I sign in to my Merchant Back Office for the first time?
      • How do I reset my password?
      • Where do I find my security code?
    • 3D Secure
      • What is 3D Secure?
      • How does 3D Secure work?
      • 3D Secure v1: what are the limitations of the current version?
      • 3D Secure v2: is it systematically required during purchases?
      • 3D Secure v2: are all payment transactions concerned?
      • 3D Secure v2: what are its advantages and possibilities?
      • How does 3D Secure v2 work until its full deployment?
      • When will 3D Secure v1 be discontinued?
      • 3D Secure v2: how to increase the frictionless rate
        • You are using the Hosted Payment Page (form with redirect)
        • You are using REST Web Services or the JavaScript client (embedded form)
    • Payment modules
      • Prestashop 1.5-1.7
        • Why do some orders not appear in Prestashop?
        • How to manage Prestashop order ID?
        • How to perform a refund from Prestashop Back Office?
        • How do I add the Systempay payment method logo to PrestaShop 1.7?
        • How do I edit the logo of the Systempay payment method?
        • Why does Prestashop display that the module is not verified during installation?
        • Why is the payment method not clickable by the buyer?
        • How can I change the order in which the payment methods are displayed to the buyer?
        • Why does not Systempay appear among the payment methods?
        • How do I customize the payment method title that is displayed to the buyer?
        • Why do some orders appear with a few cent difference?
        • What does error 22 - CUST_COUNTRY mean?
        • How do I manage delivery to Corsica and overseas France?
        • How do I configure the module in multi-shop mode?
        • Why are there some invalid fields in the billing address?
        • How do I display 500 type errors in Prestashop?
      • Magento 2.x
        • How to make a payment via the Magento Back Office?
        • How to perform total or partial refund from Magento backend?
        • What should I do in case of a "current customer does not have an active cart" error?
    • SFTP server
      • Connecting to the SFTP server
      • Reports
        • Processing directory
        • Frequency of processing and availability
        • Filename examples
      • Payment by token files
        • Processing directories
        • Frequency of processing and availability
        • Filename examples
      • Expiring card files
        • Processing directories
        • Frequency of processing and availability
        • Filename examples
      • FPS (File Payment Service) files
        • Processing directories
        • Frequency of processing and availability
        • Filename examples
      • File retention period
    • How to switch my shop to PRODUCTION mode?
    • How to recover a lost sale after a declined payment?
    • How does an electronic meal voucher card work?
    • How to transmit the amount of eligible products payable by electronic meal vouchers?
    • I switched my site to HTTPS, what should I do in Systempay?
    • I am changing my web hosting provider, what should I do in Systempay?
    • How to configure Google Analytics?
    • Is your question not mentioned in this FAQ?

    Merchant Back Office

    • How do I sign in to my Merchant Back Office for the first time?
    • How do I reset my password?
    • Where do I find my security code?
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