Why does not Systempay appear among the payment methods?

Sometimes the payment module does not appear in the list of payment methods (Front Office side).

This can happen when:

  • You have configured a maximum/minimum amount

Make sure you have not configured any restrictions on the amount in the module. To do so, go to Module configuration and click on the Standard payment tab.

  • The option Disable the modules not developed by Prestashop

Make sure that the "Disable the modules not developed by Prestashop" option is not set to YES. This option can be found in the Advanced parameters/Performance menu.

  • Your module needs to be reset

This happens specifically when several modifications have been made within your Prestashop online shop. Resetting the module will allow to reset your shop configuration with new parameters.

WARNING: If you have already configured the module, do not forget to backup the shop identifier and the key before you start the reinitialization.

  • Country restrictions

For all payment modules, Prestashop only enables the default country in the country restriction. You will have to enable the desired countries via the Prestashop Back Office so that the payment method is available in these areas.

Country restrictions can be configured in the Prestashop Back Office via Modules > Payment > Country restrictions.

  • Currency ISO code

Make sure that the ISO 4217 code is respected in currency settings. For example, Euro must be configured with the EUR code.

The currency can be configured in the Prestashop Back Office via Localization > Currencies.

Payment in installments does not appear on the list of buyer’s payment methods

Sometimes the Systempay installment payment module does not appear on the list of payment methods (Front Office side).

This can happen when:

  • You have configured a maximum/minimum amount

Make sure you have not configured any restrictions on the amount in the Systempay installment payment module. To do so, go to Module configuration and click on the Installments payment tab.

  • Payment option not created

Make sure that you have created at least one payment option. If it is not the case, click the Add button to add an option.

  • The installment payment module is not enabled

Payment in installments is disabled by default, make sure that the Enabled option is selected in the Activation settings of the submodule.

  • Advanced EU Compliance

Only standard payment is functional with the Advanced EU Compliance module.

It is a technical constraint imposed by this module that only takes into account one payment option per module. Therefore, we have naturally chosen to enable standard payment.

The only possibility for using payment in installments with the Advanced EU Compliance module is to disable the Enable the advanced order page option in this module’s settings. However, the order page will be displayed differently on the website.

Please note that Prestashop stopped updating the Advanced EU Compliance module in versions 1.7.x.