error 09

In PRODUCTION mode, if your buyer gets an error message such as:

An error occurred during the payment request, please make sure that the posted parameters match the ones specified in the documentation.

It becomes impossible to make the payment and the transaction is definitively lost.

You will receive an email notification containing the form that the gateway was unable to process and the value of the invalid field.

We invite you to check the following reason(s) to resolve the issue:

The amount has not been submitted to the payment gateway.

The vads_amount field is mandatory. It must be present and correctly populated in the payment form.

Make sure the amount is submitted to the payment gateway.

The amount submitted to the gateway is equal to ZERO.

Make sure the amount submitted in the form is not equal to ZERO.

Error example

[vads_capture_delay=]
[vads_ctx_mode=TEST]
[vads_trans_id=124709]
[vads_currency=978]
[vads_payment_config=SINGLE]
[vads_amount=0]
vads_trans_date=20191103084538]
[vads_version=V2]
[signature=ycA5Do5tNvsnKdc/eP1bj2xa19z9q3iWPy9/rpesfS0=]
[vads_site_id=98765432]
[vads_url_error=http://your-shop.com/vads-test/order.error.a]
[vads_page_action=PAYMENT]
[vads_url_return=http://your-shop.com/vads-test/order.success]
[vads_order_id=48-486204013]
[vads_action_mode=INTERACTIVE]		
									

The amount submitted to the gateway is negative.

Make sure the amount submitted in the form is not negative.

Error example

[vads_capture_delay=]
[vads_ctx_mode=TEST]
[vads_trans_id=124709]
[vads_currency=978]
[vads_payment_config=SINGLE]
[vads_amount=-100]
vads_trans_date=20191103084538]
[vads_version=V2]
[signature=ycA5Do5tNvsnKdc/eP1bj2xa19z9q3iWPy9/rpesfS0=]
[vads_site_id=98765432]
[vads_url_error=http://your-shop.com/vads-test/order.error.a]
[vads_page_action=PAYMENT]
[vads_url_return=http://your-shop.com/vads-test/order.success]
[vads_order_id=48-486204013]
[vads_action_mode=INTERACTIVE]		
									

The amount contains some non-numeric characters (comma, point, etc.).

The amount must be expressed in the smallest unit of the used currency.

Examples of vads_amount values

For 100.50 EUR, the value to be transmitted is: "10050".

For 100.50 CHF, the value to be transmitted is: "10050".

For 100.50 BRL, the value to be transmitted is: "10050".

For 100 XPF, the value to be transmitted is: "100".

For 100 CLP, the value to be transmitted is: "100".

Error example

[vads_capture_delay=]
[vads_ctx_mode=TEST]
[vads_trans_id=124709]
[vads_currency=978]
[vads_payment_config=SINGLE]
[vads_amount=-100.50]
vads_trans_date=20191103084538]
[vads_version=V2]
[signature=ycA5Do5tNvsnKdc/eP1bj2xa19z9q3iWPy9/rpesfS0=]
[vads_site_id=98765432]
[vads_url_error=http://your-shop.com/vads-test/order.error.a]
[vads_page_action=PAYMENT]
[vads_url_return=http://your-shop.com/vads-test/order.success]
[vads_order_id=48-486204013]
[vads_action_mode=INTERACTIVE]