In PRODUCTION mode, if your buyer gets an error message such as:
|An error occurred during the payment request, please make sure that the posted parameters match the ones specified in the documentation.|
It becomes impossible to make the payment and the transaction is definitively lost.
You will receive an e-mail notification containing the form that the gateway was unable to process and the value of the invalid field.
We invite you to check the following reason to resolve the issue:
|The buyer’s e-mail address is not provided in the submitted form|
You have forced the payment method to be used (vads_payment_cards) in your payment form.
For this payment method, the buyer’s e-mail address (vads_cust_email) is mandatory.