error 15

In PRODUCTION mode, if your buyer gets an error message such as:

An error occurred during the payment request, please make sure that the posted parameters match the ones specified in the documentation.

It becomes impossible to make the payment and the transaction is definitively lost.

You will receive an email notification containing the form that the gateway was unable to process and the value of the invalid field.

We invite you to check the following reason(s) to resolve the issue:

The customer’s e-mail address contains accents.

An e-mail address must not contain accents (é, è, à, etc.).

Make sure to respect this rule.

The customer’s e-mail address contains special characters, such as ; or : .

Make sure the amount submitted in the form is not equal to ZERO.

An e-mail address must not contain special characters, such as ; or :.

Make sure to respect this rule.

The customer's e-mail address does not contain @.

An e-mail address must contain “@”.

Make sure that the vads_cust_email field submitted to the payment gateway contains @.

The customer’s e-mail address is invalid because the extension is missing.

An e-mail address must contain an extension (.com, .net, etc.).

Make sure that the vads_cust_email field submitted to the payment gateway contains an extension.

The customer’s e-mail address contains a space character.

An e-mail address must not contain space characters.

Frequent error: make sure that the vads_cust_email field does not contain a space character at the beginning or at the end of the string.

The form is a registration form ( REGISTER type).

If the posted form is a registration form, the vads_cust_email field must be populated.

The form is a registration form if the vads_page_action field is populated as follows:
  • vads_page_action=REGISTER
  • vads_page_action=REGISTER_PAY
  • vads_page_action=REGISTER_SUBSCRIBE
  • vads_page_action=REGISTER_PAY_SUBSCRIBE