Obtaining help

Looking for help? Check our FAQ on our website


If you have any technical questions or need assistance, our tech support is available

from Monday to Friday from 9 a.m. to 6 p.m.


by phone at:

for the clients of Banque Populaire


by phone at:

for the clients of Caisse d'Epargne


  by e-mail: supportvad@lyra-network.com  

  and via your Merchant Back Office, Help > Contact support  

To facilitate the processing of your demands, you will be asked to communicate your shop ID (an 8-digit number).

This information is available in your shop registration e-mail or in the Merchant Back Office (Settings > Shop > Configuration).