Updating a token

There are two different operations for updating a token:
  • Update buyer details

    This operation allows to update information about the buyer. It also gives the possibility to update the token ID.

  • Replace the payment method

    This operation allows to update the buyer's payment method. It also gives the possibility to update the token ID.

In order to update buyer details
  1. Select the token that you wish to modify via Management > Recurring payments.

  2. Click Modify.

    The button is also accessible via right-click.

  3. Click Update buyer details.

    The token update page appears. Only editable fields are available for input.

  4. Edit the e-mail address, if needed.

  5. Generate a new token if you wish to replace the old one.

  6. Complete or edit the information about the buyer.

    Only editable fields can be updated.

  7. Click the Validate button to save the changes.

    The update of buyer details is complete.

In order to replace the payment method
  1. Select the token that you wish to modify via Management > Recurring payments.

  2. Click Modify.

    The button is also accessible via right-click.

  3. Click Replace the payment method

    The token update page appears.

  4. Generate a new token if you wish to replace the old one.

  5. Enter the new information about the buyer's payment method.

    It is only possible to replace the data of a payment card with another payment card within the limits of the available payment methods. For example, a card payment method cannot be replaced by an IBAN.

  6. Click the Validate button to save the changes.

    The update of payment method details is complete.

The processing of a token update request results in the creation of a VERIFICATION transaction type, visible in the Merchant Back Office and having the following characteristics:
  • its amount is 1.00 EUR or 0.00 EUR if the acquirer supports it,
  • its status is either ‘Accepted’ (vads_trans_status=ACCEPTED) or ‘Refused’ (vads_trans_status=REFUSED),
  • it is never captured and remains in the “Transactions in Progress” tab.

Warning :

The token will not be updated if the authorization or information request is rejected.

In any case, the merchant will be notified about this update if the Instant Payment Notification URL on an operation coming from the Back Office rule is enabled.