Refunding an order

WARNING: In order to be able to collect the commission applied by Shopify, it is strongly recommended to make the refund via the Shopify Back Office. The commission will not be refunded by Shopify if you perform the operation via Merchant Back Office.

In the Shopify Back Office, go to Orders and click on the desired orderrefund:

  1. Click Refund.
  2. Enter the amount of the refund, then click Refund.

The order will then appearrefunded in the Shopify Back Office

On the Systempay side:

  • No additional options are required for using this feature.
  • If the payment has already been captured in the bank, we will proceed to a refund.
  • If the payment has not been captured in the bank and you wish to partly refund a payment, we will proceed to update the amount.
  • If the payment has not been captured in the bank and you wish to refund the entire amount, we will proceed to cancel and the payment will never be captured in the bank.