These reports are not generated by the payment gateway by default.
The Merchant must configure the frequency of reports delivery via the Merchant Back Office (see chapter Configuring the reception frequency).
- by e-mail
To do so, the Merchant must configure the destination e-mail address via the Merchant Back Office (see chapter Configuring reception by e-mail).
Reports are generated and sent by e-mail between 3 and 4 p.m.
- Via your SFTP client
If the Merchant requests it, the files are uploaded in the /log directory of the SFTP client provided by the payment gateway.
The reports become available on the SFTP server after synchronization at 7 a.m. on the next day.
- Via CFT (Cross File Transfer)
Requires the installation of the Axway file transfer software and the establishment of a connection with the payment gateway.
Reports are generated and sent between 3 and 4 p.m.
You can view the date and time of the last report generation.
To do this:
- In your Merchant Back Office, open the Settings > Shop > Reports menu and select the Chargeback reconciliation report tab.
- In the Last generation section, you will find the date and time as well as the name of the file.
If you checked the box “Send empty reports”, this information is less relevant: it will always concern the last generated file according to the chosen frequency, whether it is empty or filled.
The chargeback reconciliation report is not available in test mode.
The returned information concerns the production report in particular.