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Merchant Back Office
Functional guides

E-mails sent to the buyer

The Merchant Back Office allows the merchant to configure e-mails sent to the buyer:

  • Confirmation e-mail of recurring payment.
  • Payment confirmation e-mail.
  • Token creation and/or update confirmation e-mail.
  • Pre-notification e-mail of SEPA direct debit to the buyer.

To use this service, contact the E-commerce customer service to enable the necessary functions within your offer.

To configure these e-mails:

  1. From the Merchant Back Office, go to the following menu: Settings > Notification rules.
  2. Select the E-mail sent to the buyer tab.
  3. Right-click the rule to be modified and select Enable the rule.
  4. Right-click the rule again and select Manage the rule.
    The rule management wizard appears.
  5. Customize the label of the rule and the address to notify in the General settings section.
    To specify several e-mail addresses, separate them with a semi-colon.
  6. To customize the e-mail content:
    1. Click on Buyer e-mail settings to view the “default” body of the e-mail provided to all the merchants using the payment gateway.
    2. Select the tab corresponding to the language that you wish to customize.
    3. Click on Customize default text values.
    4. Edit the text of the e-mail.
    5. Click on Fields to include to display the list of fields available for e-mail customization.
    6. Select the fields that you wish to include into the e-mail. A detailed summary of the request processing will be added to the body of the e-mail.
    Note:
    To preview the changes, click Preview the e-mailat the bottom of the dialog box.
  7. In order to change the events that trigger the notification:
    1. Click the Rule conditions tab.
      A condition is composed of a variable, a comparison operator and a reference value.
      Example: "mode = TEST", "amount exceeding 1000". During the execution of a rule, the value of a variable is retrieved and compared to the reference value.
    2. Double-click on an existing condition to edit it.
    3. Click Add to create a new condition.
      All the conditions must be validated for the rule to be executed.
  8. Click Save.
 

In case your offer already comprises the feature of payment confirmation by e-mail and you have already configured it, we recommend to confirm payments by e-mail using the new functionality called "Advanced notifications" that can be entirely customized and configured. For this, make sure you delete the first configured rule in order to avoid sending two confirmations to your buyer..

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