Refunding a transaction

This operation makes it possible to re-credit a customer’s account after a transaction.

The customer account is credited with the amount refunded, the merchant account is debited with the same amount.

The refund is available only on the captured transactions. Depending on the acquirer, it is possible to partially or fully refund a the transaction amount.

The refund delay after the initial transaction date also depends on the acquirer.

Case of chargebacks: Any attempt to refund an unpaid transaction will be rejected.

  1. Go to the Captured transactions tab.
  2. Select the transaction.
  3. Click Perform a refund. The dialog box Transaction refund appears.

    Example of a full refund

    Example of a partial refund

  4. Enter the amount that you want to refund. The input field appears if partial refund is possible.
  5. Click Perform refund. Details of this operation appear.