Transaction with a technical error during the authentication

This can happen when:
  • the payment method enrollment status is unknown,
  • the buyer’s authentication status in unknown.

Example of “the payment method enrollment status is unknown” case:

Here, an error occurred when checking the payment method enrollment status.

The 3D Secure process was aborted.

The payment continued without authentication of the cardholder which, in accordance with the rules of the corresponding network, resulted in the loss of the payment guarantee.