Viewing the transaction details

Figure 1. List of transactions in progress

Double-click on a transaction to display its details.

The available tabs are dynamic and depend on the context of the payment.

  • Details

    Displays all the information about the payment.

    Note:
    In the event of a refusal, the tab is marked with a red exclamation mark.

    The displayed details are:

    • Identification of the transaction and the UUID
      Displays the unique transaction number generated by the payment gateway, the merchant order reference, if transmitted, the name of the shop, the shop ID, the initial amount, the transaction currency and the type of operation.
    • Information about the transaction lifecycle
      Displays the current status of the transaction, the date of creation of the transaction (may be different from the authorization date), the requested capture date and the reconciliation status if the transaction already has the Captured by the acquirer status
    • Payment method
      Provides information about the used payment method.
    • Information about authorization data
      Regardless of the used payment method, the acquirer return code is returned unaltered (important for private and foreign acquirers). This section contains the acquirer contract that was used for the authorization (can be overridden by the form or if the ON US rules apply), the authorization number, information about the imprint if a pre-authorization has been made, the date and time of the authorization.
    • Technical data
      Provides the status of the IPN URL and a key generated by the payment gateway that validates the integrity of all the returned data.
    • Source details
      Provides the version of the used browser, the details of the payment module version, if provided, the version of the used e-commerce solution and the payment source (e-commerce, Back Office, WS with the used version).
  • Buyer
    Displays all the information about the buyer. By default, this tab includes:
    • Buyer's IP address
    • Country of the IP address
    • Language of the payment page
    All the other data is optional and may or may not be sent by the merchant website.
  • Extra

    Contains the additional information that the merchant can send in the payment form or via WS.

  • Event log

    Provides a history of the operations performed in the transaction process.

    The events are:

    • All the updates performed for the transaction (capture date, amount, cancellation, refund, etc.)
    • History of the e-mails sent to the merchant their acknowledgment.
    • History of the e-mails sent to the buyer and their acknowledgment.
    • History of the calls to the IPN URL at the end of payment.
      The registered information is: the date and time of the call, the time the IPN was processed by the merchant website and the 200 first bytes read from the socket of the merchant website.
    • Information about the time of the capture and the associated capture number, if it exists.
  • Shipping

    This tab is available only if the merchant transmits the information about the shipping address to the payment gateway (required by certain payment methods).

  • Shopping cart

    This tab is available only if the merchant transmits the contents of the shopping cart to the payment gateway.

  • Risk assessment

    This tab is only available if the merchant has opted for Risk assessment.

    • All the performed risk assessments.
    • Synthesis of countries (country of the payment method, country of the IP address, country of the user's address, country of the shipping address).
    • A detailed summary of the payment method.
      Note:
      In the event of a refusal, the tab is marked with a red exclamation mark.
  • Advanced risks assessment

    This tab is only available if the merchant has opted for Advanced risk assessment module.

    Note:
    In the event of a refusal, the tab is marked with a red exclamation mark.
  • Authentication

    The authentication tab varies depending on the type of authentication:

    • 3D Secure
    • Paylib
    • American Express Safekey
    • MasterPass
    In the event of a refusal, the tab is marked with a red exclamation mark.
  • Multiple attempts

    This tab is available only if the buyer has made several payment attempts. It provides a table with all the attempts.

    The row in bold corresponds to the current transaction.
    By double-clicking any row of the table, you can switch to another payment attempt.
  • Split payment

    This tab lists the payment methods used.

    The row in bold corresponds to the current transaction.
    By double-clicking any row of the table, you can switch to the detailed summary of another payment attempt.
  • Installment payment

    This tab is available only if the buyer has made an installment payment. It provides a table with all the installments.

    The row in bold corresponds to the current transaction.
    By double-clicking any row of the table, you can switch to the detailed summary of another payment installment.