• France
status page
Merchant Back Office
assistance
FAQContact support
Search
Categories
Tags
English
French
English
Homepage
Use cases
Create a payment
Create an installment payment
Create a multi-card (split) payment
Create a payment by Alias (Token)
Create a payment link
Create a recurring payment
Manage subscriptions
Manage your transactions (refund, cancel...)
Analyze your reports
API docs
Embedded Form
REST API
Hosted payment
Mobile payment
File exchange
Logos
Push mail
Snippets
Payment methods
Plugins
Guides
Merchant Back Office
Functional guides

error 10000 - Error 10000 - INSTALLMENTS_NOT_ALLOWED

In PRODUCTION mode, if your buyer gets an error message such as:

An error occurred during the payment request, please make sure that the posted parameters match the ones specified in the documentation.

It becomes impossible to make the payment and the transaction is definitively lost.

You will receive an e-mail notification containing the form that the gateway was unable to process and the value of the invalid field.

We invite you to check the following reason to resolve the issue:

Your payment is an installment payment, but your offer does not authorize it.

You have requested the creation of an installment payment, but your offer does not allow it.

The activation of the payment in installments feature is subject to the prior agreement of BPCE Payment Services. Please get in touch with your customer advisor.

© 2025 {'|'} All rights reserved to Systempaylegal
25.18-1.11