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error 10108 - Error 10108 - MOTO_PAYMENT_NOT_SUPPORTED

In PRODUCTION mode, if your Buyer gets an error message such as:

An error occurred during the payment request, please make sure that the posted parameters match the ones specified in the documentation.

It becomes impossible to make the payment and the transaction is definitively lost.

You will receive an e-mail notification containing the form that the gateway was unable to process and the value of the invalid field.

We invite you to check the following reason(s) to resolve the issue:

Your Merchant ID does not support distance payments

The verification process performed by the payment gateway, based on the parameters transmitted in your payment form, has resulted in selecting a MID that does not support payments of distance sales type (the vads_payment_src field is set to MOTO in your payment form).

Solutions:

  • See the definition of the vads_payment_src field in the Hosted Payment Page - Implementation guide and check if this use case meets your requirements. If not, delete the field from your form.

  • Update MID association via your Merchant Back Office (Settings > Shop > MID association menu) if this use case meets your requirements and if your shop is associated with only one e-commerce MID.

  • Contact E-commerce customer service.

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