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error 10171 - Error 10171 - NO_ELEGIBLE_PAYMENT_OPTION

In PRODUCTION mode, if your Buyer gets an error message such as:

An error occurred during the payment request, please make sure that the posted parameters match the ones specified in the documentation.

It becomes impossible to make the payment and the transaction is definitively lost.

You will receive an e-mail notification containing the form that the gateway was unable to process and the value of the invalid field.

We invite you to check the following reason(s) to resolve the issue:

No payment options available

You have requested the creation of a payment and have forced the card type to be used (vads_payment_cards) in the payment form.

No payment options available within your MID correspond to the criteria specified in your form: amount (vads_amount), number of the payment option to use (vads_payment_option_code), etc.

To resolve the issue:
  • Make sure that the transmitted amount is higher than the minimum amount configured within your payment option.
  • Make sure that the transmitted amount is lower than the maximum amount configured within your payment option.
  • Make sure via your credit organization that the payment option exists within your MID.
  • Contact E-commerce customer service to check if the payment options defined by your credit organization are enabled within your MID.
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