In PRODUCTION mode, if your buyer gets an error message such as:
| An error occurred during the payment request, please make sure that the posted parameters match the ones specified in the documentation. |
It becomes impossible to make the payment and the transaction is definitively lost.
You will receive an e-mail notification containing the form that the gateway was unable to process and the value of the invalid field.
We invite you to check the following reason to resolve the issue:
| The length of the vads_order_id field does not respect the acquirer network restrictions. |
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You have forced the payment method to be used (vads_payment_cards) in your payment form. The order ID (vads_order_id) for this payment method must respect the following format: | Acquirer network | Length | Accepted characters |
|---|
| ACCORD | 9 | - a b c d e f g h i j k l m n o p q r s t u v w x y z
- A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
- 0 1 2 3 4 5 6 7 8 9
| | ACCORD_SANDBOX | 9 | - a b c d e f g h i j k l m n o p q r s t u v w x y z
- A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
- 0 1 2 3 4 5 6 7 8 9
| | ANCV | 1..20 | - a b c d e f g h i j k l m n o p q r s t u v w x y z
- A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
- 0 1 2 3 4 5 6 7 8 9
- _-
| | GIROPAY | 1..27 | - a b c d e f g h i j k l m n o p q r s t u v w x y z
- A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
- 0 1 2 3 4 5 6 7 8 9
- _-
| | KLARNA | 1..32 | - a b c d e f g h i j k l m n o p q r s t u v w x y z
- A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
- 0 1 2 3 4 5 6 7 8 9
| | PAYDIREKT_V2 | 1..20 | - a b c d e f g h i j k l m n o p q r s t u v w x y z
- A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
- 0 1 2 3 4 5 6 7 8 9
- _-
|
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