• France
status page
Merchant Back Office
assistance
FAQContact support
Search
Categories
Tags
English
French
English
Homepage
Use cases
Create a payment
Create an installment payment
Create a multi-card (split) payment
Create a payment by Alias (Token)
Create a payment link
Create a recurring payment
Manage subscriptions
Manage your transactions (refund, cancel...)
Analyze your reports
API docs
Embedded Form
REST API
Hosted payment
Mobile payment
File exchange
Logos
Push mail
Snippets
Payment methods
Plugins
Guides
Merchant Back Office
Functional guides

error 10194 - Error 10194 - NOT_AVAILABLE_IN_COUNTRY

In PRODUCTION mode, if your Buyer gets an error message such as:

An error occurred during the payment request, please make sure that the posted parameters match the ones specified in the documentation.

It becomes impossible to make the payment and the transaction is definitively lost.

You will receive an e-mail notification containing the form that the gateway was unable to process and the value of the invalid field.

We invite you to check the following reason(s) to resolve the issue:

The PRESTO payment method is only available in France.

You have forced the payment method to be used (vads_payment_cards) and sent the buyer's country (vads_cust_country) in your payment request.

The buyer’s country transmitted in your payment form is not supported.

Indeed, the Presto payment method is available only for customers resident in France.

To resolve the issue:
  • Update the value of vads_cust_country field or vads_payment_cards field to offer another payment method to the buyer.
© 2025 {'|'} All rights reserved to Systempaylegal
25.18-1.11