error 19 - Error 19 - vads_cust_address
In PRODUCTION mode, if your buyer gets an error message such as:
| An error occurred during the payment request, please make sure that the posted parameters match the ones specified in the documentation. |
It becomes impossible to make the payment and the transaction is definitively lost.
You will receive an e-mail notification containing the form that the gateway was unable to process and the value of the invalid field.
We invite you to check the following reason(s) to resolve the issue:
| The format of the field is incorrect. |
|---|
The vads_cust_address field allows to transmit the buyer’s postal address. It must consist of alphanumeric and special characters (except “<” and “>”) with a variable length up to 255 characters (ans..255). Depending on the payment method, certain restrictions can change the format. Applies to Oney payments for which the field is mandatory and the format is ans..128. Only the following special characters are authorized:
Check that the value entered in the form is correct. Note: This parameter is required for some payment methods. It may also be required if the purchaser has a bank account in the following departments, territories or countries: Switzerland, Monaco, San Marino, Mayotte, St. Pierre and Miquelon, Guernsey, Jersey, Isle of Man. |