Making a refund via Magento
This module allows to partially or fully refund an order via Magento and to automatically perform the operations required for the associated transaction in Systempay.
The orders paid in installments by bank card must be refunded directly via the Merchant Back Office.
The Systempay offer allowing the use of "standard" Web Services must be enabled for this option.
To perform a refund.
- In the menu Sales > Invoices > Select the order for refund.
- Click on the Credit Memo button.
- Enter the number of items and the amount for the refund and click on the Refund button.
The module generates a getPaymentDetails request to obtain the status of the transaction.
Depending on the result, it triggers a call:- updatePayment to change the transaction amount before capture
- cancelPayment to cancel the transaction before capture
- refundPayment to fully or partially refund the transaction.
- The order is automatically updated in Magento.