• France
status page
Merchant Back Office
assistance
FAQContact support
Search
Categories
Tags
English
French
English
Homepage
Use cases
Create a payment
Create an installment payment
Create a multi-card (split) payment
Create a payment by Alias (Token)
Create a payment link
Create a recurring payment
Manage subscriptions
Manage your transactions (refund, cancel...)
Analyze your reports
API docs
Embedded Form
REST API
Hosted payment
Mobile payment
File exchange
Logos
Push mail
Snippets
Payment methods
Plugins
Guides
Merchant Back Office
Functional guides

Proof of a refused payment

Via the Merchant Back Office, the merchant can download the transaction receipt. This receipt serves as proof that the payment has been refused.

  1. Go to the Management > Transactions > Tab [Transactions is progress] of your Merchant Back Office.
  2. Search for and select the refused transaction.
  3. Click Receipt.
    The page page selection for printing is displayed.
  4. Select the sections: “Details” / “3D Secure” / “Buyer”.
  5. Download.

The merchant can transmit it to the buyer for analysis through their bank (technical support or another competent service).

© 2024 {'|'} All rights reserved to Systempaylegal
2.92.0-doc-1.11