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Proof of a refused payment

Via the Merchant Back Office, the merchant can download the transaction receipt. This receipt serves as proof that the payment has been refused.

  1. Go to the Management > Transactions > Tab [Transactions is progress] of your Merchant Back Office.
  2. Search for and select the refused transaction.
  3. Click Receipt.
    The page page selection for printing is displayed.
  4. Select the sections: “Details” / “3D Secure” / “Buyer”.
  5. Download.

The merchant can transmit it to the buyer for analysis through their bank (technical support or another competent service).

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