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Recovering a sale after a refused payment

A payment has been refused to your buyer. You can send your buyer a payment order from the declined payment.

In the Management menu > Transactions > Tab [Transactions is progress] of your Merchant Back Office:
  1. Select and Right click on the rejected transaction.

  2. Select Send a payment order in the menu.

  3. Then, select the template of e-mail.
  4. Confirm by clicking Yes.

Your buyer will receive a payment order for the same amount.

By clicking on the link, he/she will proceed to the payment if he/she wishes to change the payment method.

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