Refusal related to the authorization request
The red exclamation mark to the left of the Details tab indicates that the reason for rejection is related to the authorization request.
This error code depends on the payment method used and the corresponding network.
Example:
- Code 51: Insufficient balance or exceeded credit limit.
The merchant can communicate the transaction details (error code, date, time of the transaction, etc.) to the buyer. The buyer can contact their bank to understand the reasons of the refusal.
Here is a list of reasons and a description of the most frequently occurring codes.
| Value | Description |
|---|---|
| 03 | Invalid acceptor This code is sent by the card issuer. It refers to a configuration problem on authorization servers. (e.g. closed contract, incorrect MCC declared, etc.). To find out the specific reason of the rejection, the buyer must contact his or her bank. |
| 05 | Do not honor This code is sent by the card issuer. This code is used in the following cases:
|
| 51 | Insufficient balance or exceeded credit limit This code is sent by the card issuer. This code appears if the funds on the buyer’s account are insufficient for making the purchase. To find out the specific reason of the rejection, the buyer must contact his or her bank. |
| 56 | Card absent from the file This code is sent by the card issuer. The entered card number is incorrect or the card number + expiration date combination does not exist. |
| 57 | Transaction not allowed for this cardholder This code is sent by the card issuer. This code is used in the following cases:
|
| 59 | Suspected fraud This code is sent by the card issuer. This code appears when an incorrect CVV code or expiration date has been entered several times. To find out the specific reason of the rejection, the buyer must contact his or her bank. |
| 60 | The acceptor of the card must contact the acquirer This code is sent by the card issuer. It refers to a configuration problem on authorization servers. It is used when the merchant ID does not correspond to the used sales channel (e.g.: an e-commerce transaction with a distant sale contract with manual entry of contract data). Contact the customer service to resolve the problem. |
| 81 | Unsecured payment is not accepted by the issuer This code is sent by the card issuer. After receiving this code, the payment gateway automatically makes a new payment attempt with 3D Secure authentication, when possible. |
For more information about the reasons for rejection, the complete list of returned codes can be found in the vads_auth_result chapter of our data dictionary.
Before taking any action, check that the buyer has not made another successful payment attempt with another payment method. Simply check the Multiple attempts tab.