How do I reset my password?
It is very easy to reset your password. To obtain a new password if you lose or forget it:
- Go to the login page of your Merchant Back Office: https://paiement.systempay.fr/vads-merchant/
- Click on the link Forgotten password or locked account.
- Enter your username in the login field.
- Fill in the e-mail associated with your username in the E-mail field.
- Click the Validate button.The following warning message appears.
- Click OK after reading the message.
You will then receive your login and a temporary password by e-mail, just like when you first signed in to the Merchant Back Office.
- Sign in to your Merchant Back Office using your login and temporary password received by e-mail.
- Click Sign in.As a security measure, after 3 incorrect password entry attempts, your account will be blocked.
The User password update window appears.
- Enter your security code to authenticate your connection.
To find out where to find your security code, see chapter Where do I find my security code?
- Click Next.
The password personalization window appears.
- Set a New password.It must respect the specified security rules and must be known only to you.
- Enter your new password once again in the Password confirmation field.
- Click Finish.
Your password is reinitialized and your connection is established..