How to perform a refund from the PrestaShop Back Office?
WARNING: Your shop must have the REST Web Services option activated to be allowed to perform a refund from your CMS.
Before performing a refund, make sure you have properly configured the REST API keys section in the General Configuration menu of the payment module.
To perform a refund operation from your CMS Back Office:
- Go to the Order Settings > Order Settings menu of the Prestashop Back Office.
- Select the order that you would like to refund.
Performing a partial refund:
- Click Partial refund or Standard refund.The Standard refund button appears only if Enable Returns has been activated (Customer service > Merchandise Returns menu).
- Select the quantity of products/items (check the box if necessary) and/or the amount to be refunded.
- Make sure the box Generate a credit slip is checked. If not, check it.
- Check the box Refund the buyer via Web Services with Systempay.
- Click Partial refund.
The order status remains unchanged until the order is fully refunded.
Performing a total refund:
- Change the order status with the help of the drop-down list.
- Select the Refunded with PayZen status.
- Click Update status.
If product returns are enabled, you can also refund the order as follows:
- Click Standard refund.
- Check the quantity box for ALL the items.
- Check the Shipping box, if it is available.
- Make sure the Generate a credit note box is checked. If not, check it.
- Check the box Refund the buyer via Web Services with Systempay.
- Click Standard refund.
The order status changes to Refunded with Systempay.