How to perform a refund from the PrestaShop Back Office?

WARNING: Your shop must have the REST Web Services option activated to be allowed to perform a refund from your CMS.

Before performing a refund, make sure you have properly configured the REST API keys section in the General Configuration menu of the payment module.

To perform a refund operation from your CMS Back Office:

  1. Go to the Order Settings > Order Settings menu of the Prestashop Back Office.
  2. Select the order that you would like to refund.

Performing a partial refund:

  1. Click Partial refund.
  2. Select the amount to be refunded.
  3. Click Partial refund.

Performing a total refund:

  1. Go to the ORDER section.
  2. Modify the order status with the help of the dropdown list.
  3. Select the Refunded status.
  4. Click Update status.