How to recover a lost sale after a declined payment ?
A payment has been refused to your buyer. You can send him a payment order from the declined payment.
In the menu Management > Transactions > [Transactions in progress] tab of your Merchant Back Office:
- Select the declined transaction.
- Right click on the transaction.
- Select Send a payment order in the menu
- Then, select the template of email.
- Confirm the sending of the email by clicking Yes.
Your buyer will receive a payment order for the same amount.
By clicking on the link, he will proceed to the payment and may if he wishes to change the payment method.