How to recover a lost sale after a declined payment?

A payment has been refused to your buyer. You can send your buyer a payment order from the declined payment.

In Management > Transactions > [Transactions is progress] tab of your Merchant Back Office:
  1. Select and Right click on the rejected transaction.

  2. Select Send a payment order in the menu.

  3. Then, select the template of e-mail.
  4. Confirm by clicking Yes.

Your buyer will receive a payment order for the same amount.

By clicking on the link, they will proceed to the payment and can change the payment method if they want to.