How to recover a lost sale after a declined payment ?

A payment has been refused to your buyer. You can send him a payment order from the declined payment.

In the menu Management > Transactions > [Transactions in progress] tab of your Merchant Back Office:
  1. Select the declined transaction.
  2. Right click on the transaction.

  3. Select Send a payment order in the menu

  4. Then, select the template of email.
  5. Confirm the sending of the email by clicking Yes.

Your buyer will receive a payment order for the same amount.

By clicking on the link, he will proceed to the payment and may if he wishes to change the payment method.