How to recover a lost sale after a declined payment?

A payment has been refused to your buyer. You can send your buyer a payment order from the declined payment.

In the menu Management > Transactions > [Transactions in progress] tab of your Merchant Back Office:
  1. Select the declined transaction.
  2. Right click on the transaction.

  3. Select Send a payment order in the menu.

  4. Then, select the template of e-mail.
  5. Confirm by clicking Yes.

Your buyer will receive a payment order for the same amount.

By clicking on the link, he/she will proceed to the payment if he/she wishes to change the payment method.