In PRODUCTION mode, if your buyer gets an error message such as:
|An error occurred during the payment request, please make sure that the posted parameters match the ones specified in the documentation.|
It becomes impossible to make the payment and the transaction is definitively lost.
You will receive an e-mail notification containing the form that the gateway was unable to process and the value of the invalid field.
We invite you to check the following reason(s) to resolve the issue:
|The effective date of the SEPA recurring payment has passed|
The effective date chosen to close the recurring payment cannot be in the past. Make sure that the transmitted value is consistent with the effective date of the recurring payment.
If the recurring payment was created on November 17th 2019, the transmitted value cannot be set to November 15th 2019.
The effective date indicates when the recurring payment starts, its format is YYYYMMDD.
|The effective date does not respect the pre-notification delay defined for SEPA recurring payments.|
In case of a SEPA Direct Debit recurring payment, a pre-notification must be sent at least 14 calendar days before the effective date of the direct debit. Upon a bilateral agreement, this period may be reduced but cannot be less than the date of creation of the recurring payment.
Make sure that the transmitted value corresponds to the established pre-notification date.