error 10165

In PRODUCTION mode, if your Buyer gets an error message such as:

An error occurred during the payment request, please make sure that the posted parameters match the ones specified in the documentation.

It becomes impossible to make the payment and the transaction is definitively lost.

You will receive an e-mail notification containing the form that the gateway was unable to process and the value of the invalid field.

We invite you to check the following reason(s) to resolve the issue:

Action not supported.

The action that you have requested in your payment request (via the vads_page_action field) is not supported by the payment method specified via the vads_payment_cards field or any contract associated with your shop.

To resolve the issue:
  • Update the value of the vads_page_action field. See the documentation of the corresponding payment method to view the authorized values.