error 23

In PRODUCTION mode, if your Buyer gets an error message such as:

An error occurred during the payment request, please make sure that the posted parameters match the ones specified in the documentation.

It becomes impossible to make the payment and the transaction is definitively lost.

You will receive an e-mail notification containing the form that the gateway was unable to process and the value of the invalid field.

We invite you to check the following reason(s) to resolve the issue:

The format of the field is incorrect.
The vads_cust_phone field is an optional parameter that allows to transmit the buyer’s phone number. Its format must imperatively respect the following rules:
  • Length: 32 characters maximum
  • Type: alphanumeric