Making a refund
This operation makes it possible to re-credit the buyer’s account after a transaction.
The buyer's account is credited with the refunded amount, this same amount is debited from the merchant's account.
The refund is only available on the captured transactions .
The refund can be total or partial .
The merchant is allowed to partially refund many times for the same transaction. The cumulative amount refunded can be up to 300% of the initial transaction amount .
The maximum refund percentage is configured when creating the MID.
On CB network, refund is authorized until the card expiration. Refund is no longer possible after card expiration.
Case of chargebacks : any attempt to refund an unpaid transaction will be rejected.
To refund a CB transaction:
- Select Making a refund in the context menu. The Refund of the transaction dialog box appears.
