Setting up notifications in case of abandoned or canceled payments

The payment gateway notifies on the merchant website in the following cases:

When the buyer abandons/cancels a payment - via the Cancel and return to shop button.
When the buyer has not completed the payment and the payment session has expired.
The maximum length of a payment session is 10 minutes.

This rule is disabled by default.

Right-click Instant Payment Notification URL on cancellation.
Select Manage the rule.
Enter the E-mail address(es) to notify in case of failure field in the "General settings” section. To specify several e-mail addresses, separate them with a semi colon (;).
To allow the platform to automatically resend the notification in the event of failure, check the Automatic retry in case of failure box. This mechanism allows up to 4 attempts to be made.
For more information, see Automatic retry in case of failure.
If you wish to receive notifications in API Form format, enter the URL of your page in URL to notify in TEST mode and URL to notify in PRODUCTION mode field in the "Instant Payment Notification URL of the API form V1, V2” section.
If you’re using the clientJavaScript, specify the URL of your page in the fields Target URL of the IPN to notify in TEST mode and Target URL of the IPN to notify in PRODUCTION mode in the "REST API Instant Payment Notification URL” section.
Save the changes.
Enable the rule by right-clicking Instant Payment Notification URL on cancellation and select Enable the rule.