Processing errors

If the payment gateway detects an error while receiving the form, an error message will appear and the buyer will not be able to proceed to the payment.

In TEST mode

The message indicates the source of the error and provides a link to the error code description to help you fix it.

In PRODUCTION mode

The message simply indicates to the buyer that a technical problem has occurred.

In both cases the merchant receives a notification e-mail.

It contains:

the source of the error,
a link to possible causes to facilitate its analysis,
all the fields of the form.

The e-mail is sent to the company administrator.

If you wish to change this address or add an address, contact E-commerce customer service.

You can also create a personalized notification rule to receive this e-mail at another address.

To do this:

Sign in to your Merchant Back Office:
https://paiement.systempay.fr/vads-merchant/
Open the Settings > Notification rules menu.
Select Advanced notification.
Select the type of E-mail sent to the merchant notification.
Click Next.
Select the trigger event for Invalid payment form.
In the General settings, fill in the fields:
- Rule reference
- E-mail address to notify
Click Create.

A description of the error codes with their possible causes is available on our website

https://paiement.systempay.fr/doc/en-EN/error-code/sitemap.html

Error codes specific to the CONECS payment method:

Table 1. vads_acquirer_transient_data error codes
Code	Message	Description of the error
130	ACQUIRER_TRANSIENT_DATA	An error will be returned if the entered content is not in JSON format or does not respect the format (CONECS in upper case followed by the = sign) E.g: vads_acquirer_transient_data={"CONECS":{"eligibleAmount":"2058"}}
133	ELIGIBLE_AMOUNT_INVALID	The value of the eligibleAmount element does not respect the expected format: should not contain commas, semicolons and full stops (".", ",", ";") .
134	ELIGIBLE_AMOUNT_NEGATIVE	The value of eligibleAmount cannot be negative (-).
135	ELIGIBLE_AMOUNT_INCONSISTENCY	The value of eligibleAmount cannot be greater than the transaction amount.
136	ELIGIBLE_AMOUNT_MISSING_OR_MISSPELED	eligibleAmount is missing or misspelled.
137	ELIGIBLE_AMOUNT_MIN	The value of the eligibleAmount element cannot be between 0.01 euro and 1.50 euro.
145	NO_CONECS_PAYMENT_CARD	There are no enabled restaurant vouchers associated with your Conecs contract. Contact your Conecs support team.
146	PAYMENT_CARD_CONECS	The vads_payment_cards field is populated with CONECS in the payment form. There are no enabled restaurant vouchers associated with your Conecs contract. Contact your Conecs support team.
147	PAYMENT_CARD_CONECS_APETIZ	The vads_payment_cards field is populated with APETIZ in the payment form. There are no enabled restaurant vouchers associated with your Conecs contract. Contact your Conecs support team.
148	PAYMENT_CARD_CONECS_CHQ_DEJ	The vads_payment_cards field is populated with CHQ_DEJ in the payment form. There are no enabled restaurant vouchers associated with your Conecs contract. Contact your Conecs support team.
149	PAYMENT_CARD_CONECS_EDENRED	The vads_payment_cards field is populated with EDENRED in the payment form. There are no enabled restaurant vouchers associated with your Conecs contract. Contact the restaurant voucher issuer to resolve the issue.
150	PAYMENT_CARD_CONECS_SODEXO	The vads_payment_cards field is populated with SODEXO in the payment form. There are no enabled restaurant vouchers associated with your Conecs contract. Contact your Conecs support team.

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Processing errors