Using risk assessment
Prerequisites:
To use risk assessment with OpenMage, you must:
- Sign up for the Systempay offer that includes the risk assessment option.
- Configure an informational control according to one of the criteria available in the Merchant Back Office.
To avoid alerting the buyers, the order status displayed on the OpenMage side will be "Processing”.
- Sign in to the OpenMage Back Office.
- Go to the Sales > Orders menu.
- When a transaction triggers informational control, the order status changes to Suspected Fraud.
- Search for the order and click View.
- Two buttons will appear: Accept Payment and Deny Payment.
Accept the payment
Clicking the Accept Payment button changes the order status to Processing or Payment Review.
Refuse the payment
Clicking the Deny Payment button changes the order status to Canceled.
If your shop has an offer including Web Services, the order will be automatically canceled. Otherwise, a cancellation must be also performed via the Systempay Back Office.