PSP error codes
PSP errors (Payment Service Provider) occur when the PSP cannot process the request.
| Code | Message |
|---|---|
| PSP_001 | Unauthorized action. |
| PSP_002 | Invalid attribute. |
| PSP_003 | Payment refused. |
| PSP_010 | Transaction not found. |
| PSP_011 | The transaction status is incorrect. |
| PSP_012 | This transaction already exists. |
| PSP_013 | The date is too far from the current date (in UTC). |
| PSP_014 | No change. |
| PSP_015 | Too many results. |
| PSP_016 | Duplication forbidden. |
| PSP_020 | Invalid amount. |
| PSP_021 | Unknown currency. |
| PSP_022 | Unknown card type. |
| PSP_023 | The expiration date is invalid. |
| PSP_024 | The CVV is mandatory. |
| PSP_025 | Contract (MID) number unknown. |
| PSP_026 | The card number is invalid. |
| PSP_027 | No contract found with tid and mid provided. |
| PSP_030 | Token not found. |
| PSP_031 | Invalid token (canceled, empty, etc.). |
| PSP_032 | subscriptionId attribute not found. |
| PSP_033 | The rrule attribute is invalid or recurring payment already canceled. |
| PSP_034 | The token already exists. |
| PSP_035 | Token creation denied. |
| PSP_036 | paymentMethodToken attribute purged. |
| PSP_040 | The amount attribute is not authorized. |
| PSP_041 | Card range not found. |
| PSP_042 | The payment method has insufficient funds. |
| PSP_043 | Refunds are not allowed for this MID. |
| PSP_050 | No brand found. |
| PSP_051 | The merchant is not enrolled. |
| PSP_052 | The ACS signature is invalid. |
| PSP_053 | 3DS technical error. |
| PSP_054 | Incorrect 3DS parameter. |
| PSP_055 | 3DS disabled. |
| PSP_056 | PAN not found. |
| PSP_057 | The specific data that must be transmitted to the acquirer is invalid. |
| PSP_075 | Cancellation impossible, please try a refund. |
| PSP_076 | The refund operation is not yet available, please try to cancel. |
| PSP_077 | The Redeban acquirer does not authorize refunds for a MAESTRO card. Please contact RBM at: solicitudes@rbm.com.co |
| PSP_078 | The Credibanco acquirer does not allow refunds for AMEX cards. Please contact Credibanco at the following e-mail address: atrecom@credibanco.com |
| PSP_079 | The Redeban acquirer does not allow refunds for Diners cards. Please contact Davivienda at cempresarial@davivienda.com |
| PSP_080 | Unauthorized capture as the transaction is not recorded in a CNAB/Remessa file (Boleto payment). |
| PSP_081 | Manual capture is not supported within this network. |
| PSP_082 | Credit is not allowed for this type of transaction (VERIFICATION, CREDIT). |
| PSP_083 | Non-refundable for an unpaid transaction. |
| PSP_085 | The eligible amount cannot be negative. |
| PSP_087 | The eligible amount is missing. |
| PSP_088 | Eligible amount greater than the order amount. |
| PSP_089 | Incomplete payment sequence. |
| PSP_090 | Refund not authorized. |
| PSP_091 | Payment method refused. |
| PSP_092 | Impossible to cancel the transaction. |
| PSP_093 | Impossible to refund the transaction. |
| PSP_097 | OneyWs error. |
| PSP_098 | Invalid RequestId attribute. |
| PSP_099 | Too many attempts. |
| PSP_100 | REST API not enabled. |
| PSP_101 | The transaction cannot be refunded. |
| PSP_102 | The transaction cannot be canceled |
| PSP_103 | The amount cannot be defined in the current context. |
| PSP_104 | The transaction has already been refunded. |
| PSP_105 | The transaction has already been canceled. |
| PSP_106 | API call limit exceeded. |
| PSP_107 | Card recording is not enabled for this payment method. |
| PSP_108 | The payment form has expired. |
| PSP_109 | The production mode of the shop is not activated. |
| PSP_110 | Transaction cannot be updated. |
| PSP_111 | No payment applications found. |
| PSP_112 | Unable to refund: the payment method has expired. |
| PSP_113 | Duplicate submission. |
| PSP_114 | Split payment is not enabled. |
| PSP_115 | No payment method defined. |
| PSP_136 | 3D Secure session expired. Timeout for 3D Secure authentication. |
| PSP_200 | Not enough digits to detect the type. |
| PSP_201 | The means of payment is not a card. |
| PSP_202 | The payment method has expired. |
| PSP_203 | An error occurred while adding to the grey list |
| PSP_204 | An error occurred during the verification of the data in the grey list. |
| PSP_205 | Data already present in the grey list. |
| PSP_206 | Error while decrypting the card number |
| PSP_210 | Duplication of verification type transactions forbidden. |
| PSP_401 | Transaction not created. |
| PSP_501 | Transaction not found. |
| PSP_502 | Transaction not found. |
| PSP_503 | This action has not been authorized for a transaction with the {0} status. |
| PSP_504 | This transaction is not authorized in this context. |
| PSP_505 | This transaction already exists. |
| PSP_506 | Invalid transaction amount. |
| PSP_507 | This action is no longer possible for a transaction created on that day. |
| PSP_508 | The card expiration date does not allow this action. |
| PSP_509 | CVV mandatory for this card. |
| PSP_510 | The refund amount is greater than the initial amount. |
| PSP_511 | The refunds total amount is greater than the initial amount. |
| PSP_512 | Credit duplication (refund) is not authorized. |
| PSP_513 | Due to a technical problem, we are unable to process your request. |
| PSP_514 | Due to a technical problem, we are unable to process your request. |
| PSP_515 | Due to a technical problem, we are unable to process your request. |
| PSP_516 | Due to a technical problem, we are unable to process your request. |
| PSP_517 | Aurore MID configuration has failed. |
| PSP_518 | Cetelem response analysis has failed. |
| PSP_519 | Unknown currency. |
| PSP_520 | Invalid type card. |
| PSP_521 | No MID has been found for this payment. Please edit the details or contact your manager in case the error reoccurs. |
| PSP_522 | Shop not found. |
| PSP_523 | Ambiguous MID. |
| PSP_524 | Invalid MID. |
| PSP_525 | Due to a technical problem, we are unable to process your request. |
| PSP_526 | Invalid card number. |
| PSP_527 | Invalid card number. |
| PSP_528 | Invalid card number. |
| PSP_529 | Invalid card number. |
| PSP_530 | Invalid card number (Luhn). |
| PSP_531 | Invalid card number (length). |
| PSP_532 | Invalid card number (not found). |
| PSP_533 | Invalid card number (not found). |
| PSP_534 | Failed verification of the card requiring systematic verification. |
| PSP_535 | Failed e-Carte Bleue verification. |
| PSP_536 | The transaction has been refused by risk management. |
| PSP_537 | Interruption not processed during the payment. |
| PSP_538 | Due to a technical problem, we are unable to process your request. |
| PSP_539 | 3D Secure refused for the transaction. |
| PSP_540 | Due to a technical problem, we are unable to process your request. |
| PSP_541 | Due to a technical problem, we are unable to process your request. |
| PSP_542 | An internal error occurred while consulting the card number. |
| PSP_543 | An internal error occurred while consulting the card number. |
| PSP_545 | Invalid currency for the modification. |
| PSP_546 | The amount is greater than the authorized amount. |
| PSP_547 | The desired capture date exceeds the authorization expiration date. |
| PSP_548 | The requested modification is invalid. |
| PSP_549 | Invalid definition of the installment payment. |
| PSP_550 | Unknown shop. |
| PSP_551 | Unknown exchange rate. |
| PSP_552 | The MID has been terminated since {0}. |
| PSP_553 | The shop {0} has been closed since {1}. |
| PSP_554 | Rejected parameter that may contain sensitive data {0}. |
| PSP_555 | Due to a technical problem, we are unable to process your request. |
| PSP_557 | An error occurred while retrieving the token. |
| PSP_558 | The token status is not compatible with this operation. |
| PSP_559 | An error occurred while retrieving the token. |
| PSP_560 | This token already exists. |
| PSP_561 | Invalid token. |
| PSP_562 | Token creation failed. |
| PSP_563 | This recurring payment already exists. |
| PSP_564 | This recurring payment has already been terminated. |
| PSP_565 | Invalid recurring payment. |
| PSP_566 | Invalid recurrence rule. |
| PSP_567 | Recurring payment creation failed. |
| PSP_569 | Due to a technical problem, we are unable to process your request. |
| PSP_570 | Invalid country code. |
| PSP_571 | Invalid web service parameter. |
| PSP_572 | The authorization has been declined by Cofinoga. |
| PSP_573 | Refusal of authorization for 1 euro (or request for information from the CB network if supported by the acquirer). |
| PSP_574 | Invalid payment configuration. |
| PSP_575 | The operation has been rejected by PayPal. |
| PSP_577 | Due to a technical problem, we are unable to process your request. |
| PSP_578 | Transaction ID missing. |
| PSP_579 | This transaction ID is already used. |
| PSP_580 | Transaction ID expired. |
| PSP_581 | Invalid contents of the config theme. |
| PSP_582 | The refund is not authorized. |
| PSP_583 | The transaction amount does not respect the allowed values. |
| PSP_585 | Due to a technical problem, we are unable to process your request. |
| PSP_587 | Due to a technical problem, we are unable to process your request. |
| PSP_591 | No payment options have been enabled for this MID. |
| PSP_592 | An error occurred while calculating the payment channel. |
| PSP_593 | An error occurred during buyer redirection to the page of payment finalization. |
| PSP_594 | A technical error has occurred. |
| PSP_596 | An error occurred while capturing this transaction. |
| PSP_597 | The capture date is too far. |
| PSP_598 | Invalid transaction date. |
| PSP_599 | An error occurred while calculating the payment source. |
| PSP_600 | Failed commercial card verification. |
| PSP_601 | Declined due the refusal of the first installment. |
| PSP_603 | The transaction status could not be synchronized with the external system. |
| PSP_604 | An error occurred while capturing this transaction. |
| PSP_605 | A security error occurred while processing 3DS authorization for this transaction. |
| PSP_606 | Unsupported currency on this Merchant ID (MID) and/or shop. |
| PSP_607 | The card associated with the token is no longer valid. |
| PSP_608 | Due to a technical problem, we are unable to process your request. |
| PSP_609 | The timeout has been exceeded during buyer redirection. |
| PSP_610 | None of the MIDs associated with your shop can be used. |
| PSP_611 | Refusal of transactions without |
| PSP_612 | Cancellation is not authorized. |
| PSP_613 | Duplication is not authorized. |
| PSP_615 | The refund is not authorized. |
| PSP_616 | Manual payment not authorized for this card. |
| PSP_618 | Manual installment payment not authorized for this card. |
| PSP_619 | The submitted date is invalid. |
| PSP_620 | The initial transaction option is not applicable. |
| PSP_624 | Inactive card. |
| PSP_625 | Payment refused by the acquirer. |
| PSP_626 | This action is impossible as the payment sequence has not been completed. |
| PSP_636 | Refusal of derivative transactions, without a |
| PSP_637 | Duplicate transaction. |
| PSP_638 | Partial refund is impossible for this transaction. |
| PSP_639 | Refund refused. |
| PSP_641 | The transaction has been declined by the risk analyzer. |
| PSP_642 | The card type used is not valid for the requested payment mode. |
| PSP_643 | Due to a technical problem, we are unable to process your request. |
| PSP_644 | A transaction in production mode has been marked as in test mode by the acquirer. |
| PSP_645 | A transaction in test mode has been marked as in production mode by the acquirer. |
| PSP_646 | Invalid SMS code. |
| PSP_647 | The risk management module has requested for this transaction to be declined. |
| PSP_648 | Due to a technical problem, we are unable to process your request. Transaction has not been created. |
| PSP_649 | The payment session has expired (the buyer has been redirected to the ACS and has not finalized the 3D Secure authentication). |
| PSP_650 | Due to a technical problem, we are unable to process your request. Transaction has not been created. |
| PSP_651 | A FacilyPay transaction cannot be canceled/edited/refunded between 11.30pm and 5.30am. |
| PSP_652 | Due to a technical problem, we are unable to process your request. |
| PSP_653 | A technical error occurred during the call to the Banque Accord service. |
| PSP_655 | The FacilyPay transaction could not be canceled/edited/refunded: the transaction status does not allow to perform the requested action. Reminder regarding a FacilyPay transaction: a refund must be made within two days after the capture, the delay between two refunds is one day, a partial refund is limited to 20 days, a full refund is limited to 6 months. |
| PSP_658 | Due to a technical problem, we are unable to process your request. |
| PSP_659 | The amount is less than the minimum authorized amount (minimum={0} {1}). |
| PSP_660 | It is impossible to refund an unpaid transaction. |
| PSP_665 | The ID type is specified, but its number is missing. |
| PSP_666 | The ID number is specified, but its type is missing. |
| PSP_667 | The ID type is unknown. |
| PSP_668 | The ID number is invalid. |
| PSP_669 | The specific data that must be transmitted to the acquirer is invalid. |
| PSP_670 | The deferred payment is not allowed. |
| PSP_671 | The deferred payment is not allowed. |
| PSP_672 | The selected payment process is invalid. |
| PSP_673 | Error of the Express Checkout service at PayPal. |
| PSP_675 | Cancellation impossible, please try a refund. |
| PSP_676 | Refund impossible, please try a cancellation. |
| PSP_677 | No response to the authorization request has been received within the required deadline. |
| PSP_678 | Cancellation impossible, the transaction has already been canceled. |
| PSP_679 | The transaction status is unknown. |
| PSP_682 | The national client identifier is missing. |
| PSP_683 | The format of the national client identifier is incorrect. |
| PSP_707 | 3D Secure - Refusal of the authentication by the issuer. |
| PSP_708 | 3D Secure - Refusal as authentication by the issuer is impossible. |
| PSP_713 | 3D Secure - Session altered by the ACS. |
| PSP_716 | OTP expired. |
| PSP_717 | Invalid OTP. |
| PSP_718 | Invalid authentication settings. |
| PSP_719 | A technical error occurred during authentication. |
| PSP_720 | An internal error occurred during authentication. |
| PSP_722 | The authentication has been canceled. |
| PSP_996 | Technical error |
| PSP_997 | A technical error occurred while trying to authenticate the cardholder. |
| PSP_998 | HTTP error. |
| PSP_999 | Technical error. |
| PSP_1000 | The payment order was not found. |
| PSP_1001 | Unable to reach the WhatsApp gateway. |
| PSP_1002 | The recipient's phone number is not associated with a WhatsApp account. |
| PSP_1003 | WhatsApp configuration missing. |
| PSP_1004 | The WhatsApp template is not available for the requested locale. |
| PSP_1005 | Unauthorised action with a payment order with "Finalized" status. |
| PSP_1006 | Unauthorized action with a payment order with "Expired" status. |
| PSP_1007 | The expiration date cannot be before the creation date and cannot exceed 90 days. |
| PSP_1008 | Validity date required. |
| PSP_1009 | VAT rate required (the VAT rate has not been set as a parameter, could not be calculated and is not configured in the shop). |
| PSP_1010 | The payment order does not match the shop identifier. |
| PSP_1011 | The payment order does not match the mode (TEST or PRODUCTION). |
| PSP_1012 | Invalid locale, expected format: xx_XX. |
| PSP_1013 | The languageFallback parameter is invalid, expected format: xx_XX. |
| PSP_1014 | The shop does not have a data collection form. |
| PSP_1015 | The shop does not have the data collection form function. |
| PSP_1016 | Transmission channel not implemented. |
| PSP_1017 | Cannot change the transmission channel of a payment order. |
| PSP_1018 | Data collection form not available for the currency transmitted in the query. |
| PSP_1019 | The subject attribute is required. |
| PSP_1020 | The recipient attribute is required. |
| PSP_1021 | The message attribute is required. |
| PSP_1022 | The e-mail template is not available for the requested locale. |
| PSP_1023 | The amount attribute must be set to 0 in case of recording a payment method. |
| PSP_1024 | The amount attribute should not be set to 0 in case of a payment. |
| PSP_1025 | The paymentReceiptEmail attribute is required. |
| PSP_1026 | Duplicate data in the expandedData attribute. |
| PSP_1027 | Invalid data in the expandedData attribute. |
| PSP_1028 | An unknown error occurred while sending the SMS. |
| PSP_1029 | Invalid login or password of the SMS account. |
| PSP_1030 | Your SMS account balance is exceeded. |
| PSP_1031 | Invalid phone number. |
| PSP_1032 | Invalid e-mail address of the recipient of the payment order. |
| PSP_9999 | Unknown error. |