Canceling one or several transactions

The Cancel operation is only available for transactions that have not reached the capture date .

The cancellation can not be done in several times and can not be partial. It is only possible on a non-declined and unexpired transaction.

  1. Select the transaction.
  2. Click the Cancel button.
    A confirmation message of cancellation appears.
  3. Click Yes to confirm the cancellation of the transaction or No to undo your action.
The transaction status changes to Canceled.

Case of installment payments:

If you cancel a transaction with installments, you have the option of canceling only the selected transaction or canceling all associated installments. Just check "Cancel all scheduled payments".

Cancellation of multiple transactions

It is possible to cancel several transactions at the same time:

  1. Select all the transactions to be canceled.
    Hold down the Ctrl key and the left mouse button simultaneously to select several transactions.
  2. Click Cancel and confirm your choice.

The status of the transactions will change to Canceled.