Creating a user
This action is performed by a user authorized to manage user accounts. To know more about granting this permission, contact E-commerce customer service.
A user account is personal and should not be shared.
Sharing a user account may render custom parameters unstable and the exploitation of the activity history less relevant.
To create a user:
- Click the Creating a user button in the Users tab (menu Settings > Company).
The Creating a user button can also be accessed by right-clicking an existing user.
The creation page appears.
- Populate the mandatory fields marked with an asterisk:
- Title
- First name
- Last name
- Timezone selected from the list
The information exchanged from your account is based on the time zone selected.
- E-mail
Enter a valid e-mail address. The username and its temporary password are sent to this address.
- Populate the other fields:
- Username
The username is associated with a password.
By default, after a user is created, the username is generated automatically.
However, you can choose the username yourself. If the Creating a user button remains grayed out, the username already exists. In this case, you must choose another one or let the system generate one automatically.
- Language
The payment gateway uses the language selected for sending messages (e-mail or SMS).
- Phone number(s)
It is recommended to enter a cell phone number as the security code of your company is sent to this number. The user needs it for their first login.
- Username
- Check the box Read only if you would like to revoke a modification right from a user.
When this box is selected, the users can only view the details of the companies or shops to which they have access.
Even in read-only mode, a user must have at least one permission within a shop (e.g., the right to view transactions). See: Associating/dissociating access rights with a shop
If you wish to not grant any permissions to a user, it is recommended that you change their account status to Disabled after creating it. See: Disabling a user account.
- Click Create.
The user receives the connection identifiers (username + temporary password) by e-mail. For their first login to the Merchant Back Office, the user will also need the company security code.
You can send this code using 3 methods:
For security reasons, after 3 wrong entries of the company security code, the user access is locked. Any new entry attempts will be refused and the user must contact supportvad@lyra-network.com technical assistance.