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Analyzing a refused payment

In order to analyze a refused payment, display the transaction details:

  1. Go to the Management > Transactions > Tab [Transactions is progress] of your Merchant Back Office.
  2. Search and double click the refused transaction.
  3. See the Transaction lifecycle section of the Details tab.

  • Refusal related to the authorization request
  • Refusal related to authentication
  • Refusal related to risk assessment
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