Viewing transaction details

Figure 1. List of transactions in progress

Double-click a transaction to display its details.

Figure 2. Example of tabs in transaction details

In transaction details, there are as many tabs as the details transmitted in the form.

The presence of a red exclamation mark to the left of a tab name indicates that the reason of payment rejection is related to the information presented in that tab.

The main displayed tabs:
  • Details

    Displays the payment characteristics.

  • Authentication

    The name of the authentication tab varies depending on the authentication type:

    • 3D Secure
    • Paylib authentication
    • PayPal authentication
    • American Express Safekey authentication
    • MasterPass authentication
    • etc.
  • Buyer

    Displays the buyer’s personal details.

  • Event log

    Provides the history of the operations made throughout the transaction process.

Additional tabs:
  • Extra

    Displays additional information that the merchant can send in his or her payment request.

  • Shipping

    This tab is available only if the merchant transmits the information about the shipping address to the payment gateway (required by certain payment methods).

  • Shopping cart

    This tab is available only if the merchant transmits the contents of the shopping cart to the payment gateway.

  • Risk assessment

    This tab is only available if the merchant has opted for Risk assessment.

  • Advanced risk assessment

    This tab is only available if the merchant has opted for Advanced risk assessment module.

    Note:

    In the event of a refusal, the tab is marked with a red exclamation mark.

  • Multiple attempts

    This tab is available only if the buyer has made several payment attempts. It provides a table with all the attempts.

    The row in bold corresponds to the current transaction.

    By double-clicking a row of the table, you can switch to the detailed summary of the corresponding payment attempt.

  • Split payment

    This tab lists the payment methods used.

    The row in bold corresponds to the current transaction.

    By double-clicking a row of the table, you can switch to the detailed summary of the corresponding payment attempt, paid with a different payment method.

  • Installment payment

    This tab is available only if the buyer has made an installment payment. It provides a table with all the installments.

    The row in bold corresponds to the current transaction.

    By double-clicking a row of the table, you can switch to the detailed summary of the corresponding installment.